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Compliance and GP Liaison Officer

Job Description 


JOB TITLE: Compliance and GP Liaison Officer


SALARY: £26,000 to £28,000, plus car allowance


REPORTS TO: Support & Performance Manager – North Region


LOCATION: Home Working/Head Office 


HOURS: 37.5 Hours per week



LWTC is a charity set up by Health Exchange and Westbank Care Services to provide pre-type 2 diabetes services. The vision of the partners is to grow both vertically and horizontally increasing our area of business throughout UK. LWTC is investing in and operating regionally to deliver the National Diabetes Prevention Program. 


Company Aim

LWTC intends to deliver high quality, efficient, cost effective services, targeted at the specified requirements but sympathetic to the changing needs of its clients, commissioners, and the local community


Job Summary


  • To oversee the Locality Coaches to ensure effective delivery of the NDPP service in the Central Region, encompassing Derbyshire and Nottinghamshire 

  • To ensure Locality Coaches meet their activity targets and key performance indicators (KPIs) as detailed in the service specification.

  • To engage with Clinical Commissioning Groups, Primary Care Networks, General Practices, and other key stakeholders locally to facilitate the contracted level of referrals are made to individual Locality Coaches.

  • To liaise and network with the local Health Community to publicise and oversee the Central Region.


Principal Responsibilities

  • Deliver training to Locality Coaches, to ensure they are competent to deliver the service in line with the agreed program. 

  • Maintaining training records and ensure Locality Coaches maintain their mandatory and operational training requirements.

  • Monitor performance by undertaking regular audits to ensure Locality Coaches adhere to service delivery standards.

  • Undertake monthly performance meetings to review performance against individual KPI targets.

  • Provide reports on the performance of individual Locality Coaches.

  • Work with the Support & Performance Manager to address issues of underperformance of individual Locality Coaches.

  • Support and engage with PCN’s, General Practice and primary care networks to ensure the agreed level of patient referrals.

  • Manage and monitor the appropriate level of incoming referrals to each individual Locality Coach to ensure they meet their overall retention targets.

  • Monitor the Central region to ensure the overall referral and retention activity targets are achieved and ensure monthly referral targets are met.

  • To ensure the appropriate level of referrals are made to our Digital Partner, Liva Healthcare.


This job description is subject to periodic revision, following discussion with the job holder.


Responsible for overall supervision of all Locality Coaches in the region.


Main Areas of Influence

  • Support & Performance Manager

  • Head of Living Well, Taking Control

  • General Practice staff

  • Primary Care Networks

  • Other health providers and partners

  • Other stakeholders and voluntary sector providers

  • Local client/patient participation groups


As the attached job description outlines the main duties and responsibilities of this post, so the person specification lists the requirements necessary to perform the job.  Candidates will be assessed according to the extent to which they meet the specification.  It is therefore important that applicants pay close attention to all aspects of the person specification when deciding if their skills, experience, and knowledge match these requirements.

How to apply!

Please email your CV and cover letter to

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